What should I do if my product arrives damaged or defective, or isn’t what I ordered?
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to call our Customer Service team at 603-7968 6899 and let the representative know the details of your package.
Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
How do I return my Order?
You will have 2 return options:
- Return via Postal Service
- Return in to our office
You can return your online order within 7 days of receiving your order. Please kindly follow the following steps:
- Contact our Customer Service team 603-7968 6899 or email us at firstname.lastname@example.org
- Provide our Customer Service team your order details and reason for returns.
- Print out your return form(s) that will be provided by our Customer Service team via email.
- Insert your return form into the return parcel, then seal the parcel.
- Proceed to the nearest post office to post back your returns.
- Take note of the tracking number stated on the shipping label provided by the postal service as reference.
If upon collecting your reservation, you are not completely happy with your products, simply return the products to our office with one of our teams and we will process the return for you, within 7 days and our team will be able to process a refund for you.
We are also pleased to process your online order that was delivered to your preferred address for returns.
Please kindly note that we will only process your refund through the payment service that you had used. Therefore, we will not be able to provide cash refunds. Our store staff will provide you a manual receipt as your proof of returns. Please kindly keep that copy for future reference.
You can return your products at our office address below:
Suite 1.03, 1st Floor, Dataran Hamodal, Block A, Lot 4, Jalan Bersatu 13/4, Section 13, 46200 Petaling Jaya, Selangor, Malaysia
Customer care center operation hours:
Monday to Friday – 9:00AM to 6:00PM
Saturday, Sunday, and Public Holidays – Closed
Expect delay in replies for enquiries made during non-operating days.
Amble Action Sdn Bhd reserves the right to make final decisions and to alter this policy at any time.