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Player Is Frustrated Using Customer Support Delays

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The guaranteed response time of over 8 weeks had handed” “without resolution. The Complaints Team had highlighted concerns regarding typically the prolonged verification method plus the casino’s absence of communication, implying signs of deliberate stalling. Consequently, the complaint was sealed as unresolved, along with the player was recommended to contact typically the relevant licensing authority for further support. The player from Poland faced frequent account freezes after completing a two-month KYC procedure.

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The player from Ukraine had her account blocked” “following a verification call. The player confirmed that will her winnings were credited to her, so we closed problem as resolved. The player from India was experiencing troubles withdrawing his allegedly unused deposit because of to a obstructed account after unsuccessful verification. Later, the casino reconsidered its original decision in addition to decided to in the short term unblock the disputed account and pay out out the questioned funds. He has confirmed that the balance was successfully paid out after approximately 2 weeks.

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